For Retailers

Buying on Orderchamp

• Who can buy on Orderchamp?
• How do I start buying on Orderchamp?
• I am unable to buy on Orderchamp, what now?
• What are minimum order values?
• What protection do I have as a buyer?
• What is an EORI number?

See all 7 articles

Your Orders

• What does the status of my order mean?
• How do I contact a brand?
• How do I report damaged or missing products?
• Can I leave a review for a brand?
• How to get compensated for an order that has a best price guarantee?
• Can I change my shipping address?

See all 12 articles

Payments & invoices

• How does the invoicing work?
• When do I get a refund?
• How will I pay VAT on my orders?
• How do I receive a refund?
• "Buy now, pay later" - how does it work?
• "Buy now, pay up to 60 days later" - how to pay the invoices?

Account Settings

• How can I delete my account?
• How to reset my password?
• Can I unsubscribe from specific Orderchamp emails?
• How to convert your account into a supplier account?
• How to link my TICA customer number to my Orderchamp account?
• How to see my TICA customer number in Orderchamp?

Orderchamp Events

• What is the Star Sellers Program?
• Reorder Days 15 - 26 Nov
• What is Hot Deals?

Dropshipping

• Free Partner Portal: a retailer guide for dropshipping
• Understanding and resolving common import list errors
• What is dropshipping by Orderchamp?
• How much is a dropshipping subscription?
• How to connect my online store to start dropshipping?
• How to find products available for dropshipping?

See all 16 articles

Retailer Programs

• Free Partner Portal: a retailer guide for dropshipping
• Orderchamp+ membership: unlocking exclusive benefits