Setting payment terms on customer groups

*available for the B2B Portal only

With payment terms on customer groups, you can define a payment term once and automatically apply it to all retailers within that group — saving you time and keeping your terms consistent across segments.

What are payment terms on customer groups?

Instead of configuring payment terms retailer by retailer, you can assign a payment term to an entire customer group. Every retailer in that group will automatically receive those terms when placing orders.

How it works:

• All members of a customer group share the same payment term set on the group.
• If you update the payment term on a group, the change applies to all current members immediately.
• If a retailer is added to a group, they automatically receive the group's payment terms.
• If a retailer is removed from a group, they lose those terms.

How to set payment terms on a customer group

1. Go to Customers → Customer groups in your Orderchamp supplier portal.
2. Click on the customer group you want to configure.
3. Navigate to the Settings tab.
4. Under Payment terms, select a Payment term from the dropdown (e.g., 30 days, 60 days, 90 days).
5. Optionally, set a Maximum amount to cap the credit limit for this group.
6. Click Update to save.
   
   

Important rules to know:

• Customer-level terms always win. If you have set a payment term directly on a retailer's profile, that term will always take effect — regardless of the group they belong to.
• Multiple groups with different terms? If a retailer is in more than one group, each with a different payment term, the term with the highest number of days is applied.
• Unspecified is always the lowest priority. If a group has no payment term set (Unspecified), it will not override any other term.

What your retailers see

Once a payment term is set on their group, your retailers will see it reflected in their B2B portal on their account page, showing the applicable payment term and the maximum credit amount.