For Brands

B2B Portal

• Using the Sales App at a fair: from setup to order processing
• How to create a quote for a customer?
• Convert manual orders into portal orders with AI Order Convert
• Working with agents in your team
• Enabling "Request a quote" on your portal
• Setting up auto-rules for customer groups

See all 32 articles

Getting started

• How do I sell on Orderchamp?
• How to complete my storefront?
• What are Orderchamp's storefront guidelines?
• What are our quality standards and service policies?
• Understanding the Commission Model on Orderchamp
• What is the 20% discount for new brands and how to participate?

See all 8 articles

Managing Account

• Understanding Peppol and how Orderchamp handles it (BE only).
• How to handle an order issue and refund items
• Update on our new backoffice
• How to edit your lead times & order minimums?
• How to add the widget to your website?
• How to create discounts?

See all 16 articles

Optimizing Shop

• How to add products to our Outlet?
• Setting up auto-rules for customer groups
• How to drive more sales as a brand?
• How to get a good Catalogue Health score?
• Why brands should offer their Best Pricing on the platform?
• What is the Star Sellers program for brands?

See all 11 articles

Managing Products

• Setting up a discount on a collection
• Setting up auto-rules for collections
• How do I create custom categories for my Portal?
• How does my inventory management work?
• What are the photo requirements for my products?
• How to use the back order feature?

See all 13 articles

Fulfilling & Shipping

• How to process an order?
• How do I get notified of a new order?
• How to confirm an order?
• How to ship an order?
• Can I use Ship with Orderchamp?
• Objecting a shipping compensation

See all 23 articles

Payout & Taxes

• How does the invoicing work?
• When will I receive my payout?
• How is my payout calculated?
• How does Orderchamp handle VAT?
• How to set up your product tax level?
• How do I get paid?

See all 7 articles

Catalog Import & Integration

• Connecting Orderchamp to your accounting software via Webwinkelfacturen
• How to manually import your products?
• How to update your products in bulk through imports?
• How to update stock through the Import tool?
• Which Software integrations are available?
• How does the Shopify connection work?

See all 15 articles

Dropshipping

• What is dropshipping by Orderchamp?
• Who is eligible for dropshipping?
• How much does dropshipping cost for brands?
• Which subscription plan should I choose for dropshipping?
• How to integrate my system for dropshipping?
• How to select my products for dropshipping?

See all 21 articles

Terms & Policies

• What are Orderchamp's brand policies?
• How to manage order issues reported by retailers?
• What happens if I don't sell?
• Circumvention policies and consequences.